Privacy Policy

BookHotels.ng respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, customer support channels, and other services.

BookHotels.ng is operated by HOTEL ONLINE RESERVATION, referred to in this Privacy Policy as “BookHotels.ng,” “we,” “us,” or “our.”

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

By accessing or using BookHotels.ng, you acknowledge the practices described in this Privacy Policy.

Depending on how you use BookHotels.ng, we may collect information including:

Personal Information

• Full name
• Email address
• Telephone number
• Country of residence
• Billing information
• Booking information
• Traveller or guest information
• Check-in and check-out dates
• Flight itinerary information
• Tour or activity information
• Special requests
• Communications with our customer service team

Traveller Information

For certain travel services, particularly flights and international travel arrangements, additional information may be required, including:

• Date of birth
• Gender, where required by a travel supplier
• Nationality
• Passport or travel document information
• Frequent flyer information
• Emergency contact information
• Other information required by an airline, hotel, tour operator, government authority, or travel service provider

We only request such information where it is reasonably necessary to provide the requested service or comply with applicable requirements.

Payments made through BookHotels.ng may be processed by authorised third-party payment service providers.

Depending on the payment method used, payment providers may collect information required to process your transaction.

BookHotels.ng does not require customers to provide their card PIN, online banking password, or One-Time Password (OTP) to our customer support representatives.

Never disclose your PIN, password, OTP, or other banking security credentials to anyone claiming to represent BookHotels.ng.

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Approximate location derived from technical information
• Website interactions
• Cookies and similar technologies

This information may be used for website security, analytics, fraud prevention, performance improvement, and understanding how visitors use our services.

We may use personal information to:

• Process hotel reservations
• Process or facilitate flight bookings
• Process tours and activity reservations
• Communicate booking information
• Provide confirmations and travel-related updates
• Process payments
• Provide customer support
• Handle booking changes and cancellation requests
• Communicate with hotels, airlines, tour operators, and other travel suppliers
• Prevent fraud and unauthorised transactions
• Maintain and improve our platform
• Personalise our services
• Analyse website performance
• Comply with legal and regulatory requirements
• Resolve disputes and complaints
• Protect BookHotels.ng, our customers, and our partners
• Send service-related communications
• Send marketing communications where permitted

To complete a reservation, we may need to provide relevant personal information to the organisation responsible for delivering the service.

This may include:

• Hotels
• Resorts
• Serviced apartments
• Airlines
• Flight distribution or ticketing partners
• Tour operators
• Destination management companies
• Transportation providers
• Activity providers
• Payment processors
• Technology providers
• Other suppliers involved in fulfilling your booking

For example, when you reserve a hotel, we may provide the hotel with your name, stay dates, room requirements, contact information, and relevant special requests.

When booking a flight, information required for ticketing may be provided to the relevant airline or flight-booking partner.

Travel is an international service.

If you book accommodation, flights, tours, or other services outside Nigeria, your information may need to be transferred to and processed by suppliers located in another country.

Data protection laws in those countries may differ from those applicable in Nigeria.

Where applicable, we take reasonable measures to ensure personal information is handled appropriately.

BookHotels.ng may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Support security and fraud prevention
• Provide relevant content or advertising where applicable

Users may manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.

Where permitted, we may send information about BookHotels.ng services, promotions, destinations, hotels, flights, tours, and special offers.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in applicable communications.

Service-related messages concerning an active booking may still be sent where necessary.

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their accounts, devices, passwords, and personal information.

We may retain personal information for as long as reasonably necessary to:

• Complete bookings
• Provide customer service
• Maintain business and financial records
• Resolve disputes
• Prevent fraud
• Meet contractual obligations
• Comply with applicable legal, accounting, tax, and regulatory requirements

Information that is no longer required may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

Subject to applicable Nigerian data protection law, you may have rights concerning your personal information, including rights to:

• Request access to certain personal information we hold
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Request information regarding how your personal data is being used
• Lodge a complaint with the appropriate data protection authority

Certain information may need to be retained where required for legal, financial, fraud-prevention, or contractual reasons.

BookHotels.ng is not intended for children to independently make travel purchases.

Information concerning children may nevertheless be processed where a parent, guardian, or authorised adult includes a child as a traveller in a legitimate reservation.

BookHotels.ng may contain links to hotels, airlines, tour operators, payment providers, social media platforms, and other third-party websites.

We are not responsible for the privacy practices of independent third-party websites.

Users should review the applicable third party’s privacy policy before providing personal information directly to them.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

The latest version will be published on BookHotels.ng with an updated revision date.

For privacy questions, requests, or concerns, please contact BookHotels.ng through the contact information provided on our Contact Us page.

When submitting a privacy request, we may need to verify your identity before providing or changing personal information.

BookHotels.ng

Operated by HOTEL ONLINE RESERVATION

Your privacy matters to us.