Contact BookHotels.ng

Need help finding the right hotel?

Our reservation team can assist with hotel availability, room options, rates, locations, facilities, group accommodation, and other reservation enquiries.

When contacting us, it is helpful to provide:

• Destination or city
• Preferred hotel, if applicable
• Check-in date
• Check-out date
• Number of guests
• Number of rooms
• Preferred room type
• Approximate budget
• Any special requirements

This allows our team to provide more relevant options.

For enquiries relating to BookHotels.ng Flights, contact our support team for assistance with:

• Domestic flights
• International flights
• Flight booking enquiries
• Existing flight reservations
• Passenger information
• Booking or ticketing status
• Change requests
• Cancellation requests
• Airline-related booking enquiries

Please provide your BookHotels.ng booking reference, passenger name, travel date, route, and airline, where applicable.

Please note that airline changes, cancellations, refunds, baggage allowances, and other conditions remain subject to the applicable airline and fare rules.

Need assistance with a tour or activity?

• Tour reservations
• Private tours
• Group tours
• Activities and attractions
• Destination experiences
• Tour availability
• Existing tour bookings
• Tour partner enquiries

If your booking is operated by one of our independent tour partners, we may work with the applicable provider to assist with your enquiry.

• Hotel reservations
• Corporate hotel rates
• Flight arrangements
• Group accommodation
• Executive travel
• Conference accommodation
• Project-based accommodation
• Tours and corporate experiences
• Ongoing corporate travel requirements

Contact our team and select "Corporate Travel" as your enquiry type.

We welcome enquiries from hotels, resorts, serviced apartments, and other eligible accommodation providers interested in making their properties available to BookHotels.ng customers.

Our partnerships can help accommodation providers reach additional domestic and international travellers through our platform and distribution channels.

For partnership enquiries, please provide:

• Property name
• Location
• Contact person's name
• Official position
• Business email address
• Phone number
• Property website, if available
• Number of rooms
• Brief description of the property

Select "Hotel Partnership" when submitting your enquiry.

BookHotels.ng also works with tour operators, destination management companies, attractions, guides, activity providers, and other tourism businesses.

If you would like to make your tours or experiences available through BookHotels.ng, select "Tour Operator Partnership" when contacting us.

Please include information about your company, destinations covered, experiences offered, pricing structure, and relevant business documentation.

If you have completed a payment and need assistance, please provide:

• Booking reference
• Name used for the reservation
• Payment date
• Amount paid
• Payment method
• Transaction reference, where available

Never send your debit or credit card PIN, password, CVV, OTP, online banking password, or other sensitive security information to BookHotels.ng.

Our representatives will never require this information to assist with a reservation.

Refund eligibility and processing remain subject to the applicable booking conditions, hotel policy, airline fare rules, tour provider terms, and BookHotels.ng policies.

If something did not go as expected, we want to hear about it.

Please provide your booking reference, a clear explanation of what happened, and any relevant supporting information.

Our team will review the matter and, where another service provider is involved, may communicate with the applicable hotel, airline, tour operator, or partner while investigating your complaint.

We also welcome suggestions about how we can improve BookHotels.ng.

For corporate partnerships, technology integrations, marketing collaborations, media enquiries, advertising opportunities, and other business-related matters, please contact us through the form and select the most appropriate enquiry category.

• Existing booking? Have your Booking Reference ready.
• Hotel enquiry? Provide your destination and travel dates.
• Flight enquiry? Provide your route, dates, and passenger information.
• Tour enquiry? Provide the destination, preferred experience, date, and number of travellers.
• Payment enquiry? Provide your transaction reference—but never send sensitive card or banking credentials.
• Partnership enquiry? Include your company name, website, contact information, and a brief description of your proposal.